Refund policy

At Coastal Foods, every product is freshly prepared, hygienically packed, and dispatched with strict quality checks. Since we handle perishable and consumable food items, we maintain a strict no-return policy once an order has been shipped.

Eligibility for Refunds or Replacements

Refunds or replacements will be offered only under these circumstances:

• The product received is damaged, leaking, or tampered with
• The product delivered is incorrect
• The package arrives in a physically damaged condition

Any such issue must be reported within 48 hours of delivery.

Proof Requirement

To process a claim, customers must provide:

• A clear unboxing video recorded from the moment the package is opened
  OR
• Clear photographs showing the damaged, leaking, or incorrect product

Claims submitted without proper proof will not be accepted.

Refund / Replacement Process

Once the issue is verified:

• A replacement will be arranged, or
• A refund will be issued to the original payment method
• Refunds typically take 5–7 business days to reflect

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

• Products that have been opened, used, or partially consumed
• Incorrect orders placed by the customer
• Issues related to taste preference or personal dislike
• Courier delays beyond our control
• Claims raised after 48 hours of delivery

By placing an order on our website, you agree to the terms of this Return & Refund Policy.